Articles
More Than 99% of Benefits Managers Would
Recommend Delta Dental to Others, Says Survey
2005 Cost Containment Report Released
Satisfaction with Dental Benefits Influences
Attitudes with Health Coverage
Online Eligibility Submissions Security Reminder
What People Say about Online Eligibility Submissions
More Than 99% of
Benefits Managers Would Recommend Delta Dental
to Others, Says Survey
We are pleased to report that Delta Dental continues
to receive high overall ratings from benefits managers. In
the 2005 Benefits Managers' Satisfaction Survey,
more than 99% said they would recommend Delta Dental
to other administrators.
English Communications, an independent communications
research firm in Morristown, New Jersey, conducted
the survey. Surveys were sent to benefits managers
with the monthly bills. Also, a link to an electronic
version of the survey was sent to benefits managers
who are registered for online eligibility submission.
How benefits managers rated our performance in 2005
Percentage that are satisfied with Delta Dental’s
performance regarding:
- Speed of claims processing—100%
- Accuracy of claims processing—99%
- Ease of program administration—99%
- Accuracy of eligibility submissions processing—99%
- Speed of eligibility submissions processing—99%
- Ability to customize plan design to your needs—99%
- Eligibility submissions process overall—98%
- Ability to locate a participating dentist—98%
- Access to information—98%
- Accuracy of information—98%
- Overall value of the program—99%
- Employee satisfaction—97%
- Price—96%
Additional findings:
- Benefits managers rated Delta Dental’s
communications performance highly. More than 9
in 10 are satisfied with our communications overall.
- Most benefits managers spend less than one hour
per week assisting employees with Delta Dental
claims. More than 99% said they spent about the
right amount of time or less time than expected.
2005 Cost Containment Report
Released
Delta Dental’s cost containment programs saved
groups more than $183.8 million in 2005. We also
paid a record $418.2 million in claims in 2005.
These are among the findings of our 2005 Cost Containment
Report.
Delta Dental of New Jersey reports cost containment
savings in eight key areas: in-network savings, contractual
limitations, eligibility verification, non-covered
services, dentist consultant review, optional services,
non-billable services, and COB savings.
To view the entire 2005 Cost Containment Report,
visit our Web site at www.deltadentalnj.com; click “Employers” and “Cost
Containment.”
Satisfaction with
Dental Benefits Influences Attitudes with Health
Coverage
A recent study has found that employees who are
highly satisfied with their dental benefits plans
are also more likely to be satisfied with their medical
coverage.
The study was conducted by Wilson Health Information
LLC, a health-care research firm in New Hope, PA,
and reported in the February 2006 issue of Managed
Dental Care.
“Nearly all respondents who are highly satisfied with dental care coverage
are satisfied with their health insurance overall,” said Jim Wilson,
RPh, MBA, president of Wilson Health Information LLC. “And nearly two
out of three are highly satisfied. Further, as their satisfaction with dental
care coverage declines, their satisfaction with their health plan declines
considerably.”
According to the Wilson Health Information survey,
71% of respondents nationwide are “satisfied” or “very
satisfied” with their dental coverage. Satisfaction
rates among Delta Dental subscribers in New Jersey
and Connecticut are significantly higher than the
national average. In our 2005 survey, 83% of subscribers
said they are “satisfied” or “very
satisfied” with Delta Dental.
Online Eligibility
Submissions Security Reminder
A growing number of benefit managers submit eligibility
changes online to Delta Dental. Online eligibility
submissions is a fast, easy way to add, delete and
update subscriber information.
Please remember to notify Delta Dental whenever someone
new assumes responsibility for submitting eligibility
online. New benefits administrators should contact
our Enrollment Department at (973) 285-4144 to register
and receive a password.
Also, please contact our Enrollment Department when
benefits administrators leave the company or no longer
have responsibility for submitting eligibility changes.
We need to remove the person’s name and password
from our system in order to prevent unauthorized
access.
Some former benefits administrators have “handed
over” their passwords to new administrators.
This is unwise because it means we don’t have
a current e-mail address if we need to contact the
benefits administrator about a submission problem.
Also, keeping information about benefits administrators
up to date protects your company by denying access
from unauthorized users.
What People Say about Online
Eligibility Submissions
Have you thought about submitting eligibility changes
online to Delta Dental but worry that you don’t
have time to learn how? Fear not, says Mary Lou Cottingham,
secretary to the business administrator at the Fair
Haven Board of Education.
“It’s sooooo easy,” says Cottingham. She began submitting
eligibility changes online three years ago, and now submits them all online.
“It’s great! I can’t believe there’s anyone left who
doesn’t use it,” she says. “There’s no need for mail
or fax. You can do it almost whenever you want. You don’t need to wait
for the office staff at Delta Dental to get in and answer the phone.”
The system is available Monday through Friday from
7 a.m. to 10 p.m. EST, except holidays.
It takes just a few minutes to get started. Call
Customer Service at (973) 285-4144 anytime Monday
through Friday from 8 a.m. to 4:30 p.m. for your
password. Then, go to www.deltadentalnj.com,
click "Employers," and sign into the Administrator's
Logon area. You're ready to go!
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